My colleague in my office started getting this on her phone bill and I have to sit across from her. I’ve heard her yelling her head off at these people trying to get this service removed.
The number for these people is +1-866-928-1093 and apparently, the people in charge are Mike and Christina.
Services they illegally put on your phone bill include:
- Answerstop Voicemail
- Privacy Plus Voice Mail
- Voice Express
- VoiceXpress
- Antivirus Email
It’s hard to pinpoint who is perpetrating the crime here, but the companies involved and allowing it to happen are below. If you know any other names, please post them in the comments, and I will add them here when I can:
- Enhanced Services Billing, Inc.
- ESBI
- Billing Concepts
- BSG Clearing Solutions Gmbh (why is a company in germany getting away with screwing americans?)
- Zero Plus Dialing, Inc.a
- ZPDI
- USBI
- OAN
- HBS
- ESBI Spec Serv & Prod
Various addresses for these people include:
PO BOX 15624
CLEARWATER FL 33766
PHONE 1-888-523-3724
Enhanced Services Billing, Inc.
7411 John Smith Drive, Suite 200
San Antonio, TX 78229-4898
HBS Billing Services
4242 Medical Drive, Suite 2100
San Antonio, TX 78229
Other Resources
- FTC Website mentions ESBI
- ESBI Website - to submit a complaint!
- ZPDI - Behind the screen
- A little self-promotion from Billing concepts
I hope this little blog helps someone. I hate scams & if anyone has any information on how to deal with these scumbags, please share it with the rest of us to help get rid of this scourge on society.
I work for at&t and get NUMEROUS calls daily about 3rd party billing. I really think it is a rip off and think it should totally be outed. But its mainly bc of the Fcc and Public Utilities Comission why we are required to bill charges from 3rd parties on our bills. If you do get a charge for a 3rd party on your bill, call the company directly before calling At&t that way the services they supposedly have you signed up for are rem and they can credit you for the amount they billed. Then call At&t and request for a claim to be put in to make sure the amt doesn’t continue to show up as past due especially since it can take up to 3 billing cycles for the credit to appear. Then ask for a 3 party billing block.
Something like this mysteriously showed up on my phone bill too– it was labeled ‘enhanced service charges’ for $15.70. On my bill it said something about ‘hellomail monthly’. I called my phone company directly and they took care of it. The actual phone company can put a block on your phone so scams like this don’t keep happening. I’m glad there is a place like this where other people are posting their experiences– I had a feeling it was some kind of scam. This stuff makes me so mad– we’re out here working hard for our money and someone is trying to scam us out of our money. Anyway, go straight to your local phone company instead of trying to contact someone at those bogus phone numbers. I called the phone number that the alleged company gave me and it was one big loop– you never got through to anyone. Hope this helps someone else.
On my ATT bill was NATIONWIDE ASSIST EMERGENCY VMAIL FEE unauthorized charges of 12.95 a month since Nov 2006. Silly, sloppy me. I called 866 527-4969 today and talkked to “Mary”… she says a John something signed me up. “He must have typed in the wrong phone number”. She only showed 2 months service, so will credit me for those. I was then able to look through past bills and it was actually 28 months of unauthorized billing. Called back, spoke with “Gretchen” and she agreed. Is “issuing credit” for 28 months. Will contact BBB and post if I do get credit.